Shipping & Returns

Shipping and Delivery policy

Every effort is made to ensure that your order will be quickly processed and safely delivered.

Products will be shipped to the shipping address provided at the time of order, within 3 days, after the payment is confirmed.  No change of the address will be entertained, after the order is confirmed.

Shipping days mentioned are the number of working days; public and government holidays are not included.

Orders are handed over to the Courier services within 3 working days after the confirmation of the payment. Delivering of the shipment subject to Courier Company /post office norms. Kaumudi Studio is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3 working days from the date payment confirmation or as per the delivery date agreed at the time of order confirmation.

Shipping within India

We use registered domestic courier services with an online tracking facility and / or speed post from Indian Department of Posts to ship our products anywhere in India.

Once goods are dispatched, an e-mail will be sent to your registered email address, with tracking details of your shipment.

International Shipping

We use registered international courier services with an online tracking facility to ship our products internationally.

Once goods are dispatched, an e-mail will be sent to your registered email address, with

Cancellation and Return Policy

 Can I cancel an Order?

Yes.  But please note that order cannot be cancelled once the items in the order has been shipped  or delivered to you.

Orders which are placed and are not yet shipped can be cancelled.  Please note that:

  • A cancellation charge of 15% on the billed amount is applicable for all cancelled orders.
  • Remaining amount will be given to the customer as store credit.

 

Can I return an item?

Kaumudi Studio is committed to ensuring full customer satisfaction with respect to our products. We believe in happy customers, and we thrive do our best to maintain great quality and unique designs of our products.

All our products are handloom / handcrafted / handmade by experienced craftsmen.  All our products are unique in design and different from each other.

Please note that irregular weave,  print, or stitch or slubs on the fabric is not considered as a defect. Unlike power-loom products, such irregularities in handloom / handcrafted is inherent of the products.

Please note that, returns OR exchanges OR fitting adjustments will NOT be entertained for items on “Sale“.

Please note that returns will NOT be accepted against the items sold, unless there is a quality issue.

All our products are carefully inspected before leaving Kaumudi Studio, but if you are not satisfied with your purchase Kaumudi Studio gives you a “Store Credit”, against the items returned, which may be redeemed against any purchase, within 90 days of returning the item.

Please note the follow for a return:

  • Return need to be made within 7 days of receiving the product.
  • Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the product.
  • The returned product should be unused and in the same condition as you received it, in its original packaging along with the invoice.

Please note that exchange will NOT be made if:

  • If it does not satisfying any of the above mentioned conditions.
  • The label is taken off from the garment.
  • If the garment is worn.
  • If the garment is damaged at your end.

You may contact us for any queries regarding the return policy.

Can I cancel, exchange, or return a sale / discounted item?

All sales on sale / discounted products are final and no refunds or returns. Orders cannot be canceled for any reason.

All decisions regarding returns are sole discretion of Kaumudi Studio.